Migration to Guidewire BillingCenter – Major Italian Insurance Group
Migration of financial and billing data to Guidewire BillingCenter with standardized invoicing, automated collections, and regulatory compliance across business lines.
Client: Leading Italian insurance group
Project period: January 2020 – June 2022 (support through September 2022)
Project in numbers
customers served on a unified billing platform across all business lines.
delivery plus post-go-live support through September 2022.
specialists across Billing, ETL, and Integration supported by finance SMEs.
Client and project context
Client Leading Italian insurance group – ~6M customers, 4,500 employees.
Context The programme migrated financial and billing operations from legacy systems to Guidewire BillingCenter, standardizing invoicing and collections while ensuring auditability and IVASS compliance.
Project goals
Migrate financial/billing data from legacy systems to Guidewire BillingCenter
Standardize invoicing and billing processes across business lines
Automate collections, installment plans, and adjustments
Achieve full auditability and regulatory compliance
Project scope and team
Project scope
- Financial process analysis and migration strategy definition
- Migration of accounts, balances, transactions, and payment schedules
- CI/CD pipeline setup and environment provisioning
- Integration with SAP FI/CO and payment platforms
- Multi-phase migration testing (full, incremental)
- Automation of billing and collections processes
Project team
Billing specialists
ETL team
Integration team
12–15 specialists across Billing, ETL, and Integration with dedicated finance SMEs.
Additional solutions and best practices
Automated reconciliation workflows for over/underpayments with retry mechanisms
Workflow-driven payer changes and balance transfers across accounts
Auditable historical extensions for payment schedules – BC model extension
Centralized adjustments registry with full audit trail
KPI dashboards for finance operations, migration, and collection efficiency
Implementation results
No disruption to invoicing during migration
Fully automated billing and collections workflows
Significant reduction in manual financial adjustments
Enhanced transparency and audit readiness
Unified billing platform across all business lines
Technical architecture
Platform
Guidewire BillingCenter (on-premise)
Database
Oracle Database
Integrations
REST, SOAP, JMS, ETL
ERP
SAP FI/CO integration
DevOps
Jenkins, GitLab CI; quality via SonarQube
Security
OAuth 2.0, TLS, GDPR and IVASS compliance
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