Migration to Guidewire ClaimCenter – Leading Swiss Insurance Group
Consolidation of claims data from multiple legacy systems into Guidewire ClaimCenter with standardized handling across motor and property lines.
Client: Major Swiss insurance group
Project period: May 2019 – December 2021 (support through March 2022)
Project in numbers
customers supported on a unified, scalable claims platform.
project delivery plus post-go-live support through March 2022.
specialists across ClaimCenter, ETL, and Integration with claims domain experts.
Client and project context
Client Major Swiss insurance group – ~5.2M customers.
Context The project migrated claims from multiple legacy systems into ClaimCenter, standardized claims handling across motor and property lines, and automated key lifecycle stages while ensuring service continuity.
Project goals
Migrate claims data from multiple legacy systems into ClaimCenter
Standardize claims handling processes across motor and property lines
Automate key claims lifecycle stages including registration, verification, and payments
Ensure service continuity and regulatory compliance
Project scope and team
Project scope
- Claims process analysis and migration strategy design
- Migration of claims, participants, reserves, payments, and documents
- CI/CD pipeline implementation and DevOps setup
- Integration with financial systems, ECM, and external service providers
- Comprehensive migration testing strategy
- Automation of claims registration and payout processes
Project team
ClaimCenter team
ETL team
Integration team
14–18 specialists across ClaimCenter, ETL, and Integration with claims domain experts.
Additional solutions and best practices
Automated FNOL deduplication workflows with retry capabilities
Intelligent document validation workflows (missing, inconsistent, duplicate detection)
Extension of ClaimCenter with auditable claim status history
Real-time synchronization between claims and central CRM
KPI dashboards for migration tracking and operational performance
Implementation results
Zero-disruption claims migration
Reduced claims processing time via automation
Improved data quality and elimination of duplicates
Full auditability and compliance readiness
Scalable, unified claims platform
Technical architecture
Platform
Guidewire ClaimCenter (on-premise)
Database
Microsoft SQL Server
Integrations
REST/SOAP, messaging queues, batch ETL
Systems
SAP FI integration, ECM connectivity
DevOps
Jenkins, GitLab CI; automated regression testing, SonarQube
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